PEARL App
Frequently Asked Questions
Basics
What is PEARL App?
PEARL App is a digital platform for discovering, publishing, managing, and interacting with listings, services, appointments, communication, content, and listing-owner tools.
Who operates PEARL App?
PEARL App is operated by PEARL APP SRL, CUI 42833600, registered under J40/8733/2020, EUID ROONRC.J40/8733/2020, under Romanian jurisdiction.
Registered office: G-Ral Vasile Milea nr. 13, Bucuresti Sectorul 6, Bucuresti. PEARL APP SRL is not VAT registered.
Who can use PEARL App?
Visitors can browse public pages and listings. Registered users can use account-based features, and listing owners can publish and manage listings and related tools where available.
What is a listing owner?
Professionals, companies, academies, and other listing owners are responsible for the services, claims, credentials, prices, schedules, availability, and customer relationships they publish or offer through their listings unless PEARL APP SRL expressly provides a service directly.
Listing owners must comply with consumer protection, professional, licensing, tax, data protection, and sector-specific rules that apply to their activities.
Are services provided by PEARL or listing owners?
Professionals, companies, academies, and other listing owners are responsible for the services, claims, credentials, prices, schedules, availability, and customer relationships they publish or offer through their listings unless PEARL APP SRL expressly provides a service directly.
Listing owners must comply with consumer protection, professional, licensing, tax, data protection, and sector-specific rules that apply to their activities.
Where do I find step-by-step guidance?
Use the Guidelines page for detailed steps. The FAQ gives short answers, while Guidelines lists the implemented public processes by system.
Accounts and profile
How do I register, log in, log out, or reset my password?
Use the authentication popups. Registration requires email, name, password, and acceptance of the Terms and Privacy Policy. Password reset starts from the reset password popup.
How do I update profile information and preferences?
Use Profile Settings to change email, name, phone, birthdate, gender, language, password, sharing preferences, notification preferences, and profile photo.
How do I delete my account?
Account deletion uses soft deletion first.
Full deletion or anonymization is scheduled for 7 business days after request, subject to legal, security, payment, support, or moderation retention exceptions.
What account data may remain after deletion?
Account deletion uses soft deletion first.
Full deletion or anonymization is scheduled for 7 business days after request, subject to legal, security, payment, support, or moderation retention exceptions.
Which legal document version is accepted during registration?
Registration records the Terms and Privacy document identifiers, versions, language, content hash, and acceptance time for the documents shown in the registration flow.
Listings and services
How do listing owners create and manage listings?
Listing owners create listings from List My Business and manage listing details from Listing Settings. See Guidelines for the full create, edit, status, and deletion processes.
What listing settings can owners update?
Listing Settings covers listing photos, bio, description, schedule, contact details, feature preferences, listing status, listing code, Top Listing, and Trust Level where available.
How do listing owners manage services?
Services are managed from the Services tool. Owners can add, edit, copy, reorder, or delete services, including details such as name, description, price, duration, location, tags, appointment settings, and optional photo.
Who is responsible for service quality, credentials, pricing, and availability?
Professionals, companies, academies, and other listing owners are responsible for the services, claims, credentials, prices, schedules, availability, and customer relationships they publish or offer through their listings unless PEARL APP SRL expressly provides a service directly.
Listing owners must comply with consumer protection, professional, licensing, tax, data protection, and sector-specific rules that apply to their activities.
Can PEARL review, restrict, deny, block, or remove listings?
PEARL may review or restrict listings where needed for platform safety, compliance, fraud prevention, technical integrity, or policy reasons. Users can use Tickets for support about denied or blocked listings where a route is available.
How do visibility or ranking features work?
Top Listing may give eligible listings higher discovery priority where available. Listing owners can review plans, vouchers, and checkout entry points from Listing Settings. Current plans are Featured, Signature, and Prestige, with monthly or annual pricing shown before Stripe checkout.
Discovery and public listing pages
How do users search and filter listings or services?
Users can search from Home or Services, use filters such as domain, category, type, country, or city where shown, and open the matching result. Guidelines contains the detailed search processes.
How do users open, view, and share listing pages?
Users can open a listing from a link or search result, review public listing sections, and use the share action where shown.
What are previews, Trust Level, and public listing sections?
Result cards summarize listings or services for discovery. Listing pages may show services, posts, reviews, schedule, team, partnerships, contact, support, and Trust Level details where enabled.
Appointments and interactions
How do customers request appointments?
Customers request appointments from listing schedule or service controls where booking is available. Customers can view and cancel eligible appointments, while listing owners manage incoming requests in Schedule.
How do users support listings?
Authenticated users can support or remove support for a listing from the listing page. Support is a lightweight public signal, not a guarantee of service quality.
How do reviews, likes, and comments work?
Authenticated users can add or edit their own review, like reviews, and comment where comments are shown. Users can report listing, review, or comment concerns through the report action.
How do chats and messages work?
Users can start or open chats from listing or Chats entry points where available, then read, send, archive, or unarchive messages.
How do notifications work?
Users can open Notifications from the header menu, review all or unread notifications, and open the linked action where one is provided.
Listing-owner tools
What listing-owner tools are available?
Listing owners can manage services, schedule, gallery photos, posts, tasks, resources, team, partnerships, Top Listing, Trust Level, and listing settings where available.
How do owners manage gallery photos, posts, tasks, resources, team, and partnerships?
Each owner tool has its own window or listing setting. Guidelines contains the step-by-step processes for adding, editing, deleting, inviting, accepting, denying, cancelling, and reviewing those records.
What limits or approvals may apply?
Some tools have limits or require another listing owner to accept a request, such as memberships, partnerships, pending tasks, gallery photos, posts, resources, or services. The interface shows available actions and blocks unavailable ones.
Reports, tickets, feedback, and moderation
How can users report harmful, illegal, misleading, or low-quality content?
Use the report action on the listing, review, or comment, choose the closest reason, and describe what happened. Guidelines explains how to choose report reasons and write useful report details.
What is the difference between a report, ticket, and feedback?
Use Reports for content concerns about listings, reviews, comments, or other public content.
Use Feedback for product opinions, ratings, ideas, or tutorial feedback.
Use Tickets for issues, support requests, privacy/account requests, accessibility help, moderation follow-up, or other requests that need a response.
What is the difference between a general report and a DSA illegal-content notice?
A general report is for platform policy concerns.
An illegal-content notice is a dedicated notice route for alleged illegal content and asks for content location, reasons, contact details, and good-faith confirmation.
What moderation actions can PEARL take?
PEARL may review, restrict, deny, block, remove, or otherwise act on content or listings where needed for platform safety, compliance, fraud prevention, technical integrity, or policy reasons.
How can a user or listing owner challenge a moderation decision?
Moderation decisions may be recorded with a statement of reasons where required.
Affected users or listing owners may use the moderation challenge route where available, Tickets, or office@pearlapp.eu for follow-up.
Privacy and cookies
How can users exercise GDPR rights?
Users may ask about access, correction, deletion, restriction, objection, portability, or other privacy rights.
Use Tickets or office@pearlapp.eu for privacy rights, account data, deletion, export, or privacy follow-up requests.
How can users request data export or deletion?
Account deletion uses soft deletion first.
Full deletion or anonymization is scheduled for 7 business days after request, subject to legal, security, payment, support, or moderation retention exceptions.
How do I change cookie choices?
Strictly necessary storage is used for security and requested platform operation.
Optional storage categories stay off unless the user accepts or customizes them.
Cookie consent is separate from Terms and Privacy acknowledgement.
Where can users complain about data protection?
Users may contact PEARL through Tickets or office@pearlapp.eu and may contact Romania's data protection authority, ANSPDCP, where applicable.
Payments and consumer topics
What payment or subscription rules apply if PEARL offers services with payment?
Top Listing is the current PEARL service with direct payment. It can improve eligible listing visibility or priority in discovery, but it does not guarantee views, contacts, appointments, revenue, or customer outcomes.
Monthly Top Listing plans are Featured Top Listing at EUR 25/month, Signature Top Listing at EUR 75/month, and Prestige Top Listing at EUR 150/month.
Annual Top Listing plans are Featured Top Listing at EUR 250/year, Signature Top Listing at EUR 750/year, and Prestige Top Listing at EUR 1,500/year.
Stripe processes Top Listing checkout and issues invoices automatically.
A full refund is available within 7 days from payment.
Refund requests may be sent through Tickets or office@pearlapp.eu.
How do Top Listing and checkout work?
Listing owners can view the current level, apply a voucher, choose a plan, and continue to checkout from Listing Settings where available. Activation depends on successful voucher or payment confirmation.
How are invoices, renewals, cancellations, refunds, and taxes handled?
Top Listing is the current PEARL service with direct payment. It can improve eligible listing visibility or priority in discovery, but it does not guarantee views, contacts, appointments, revenue, or customer outcomes.
Monthly Top Listing plans are Featured Top Listing at EUR 25/month, Signature Top Listing at EUR 75/month, and Prestige Top Listing at EUR 150/month.
Annual Top Listing plans are Featured Top Listing at EUR 250/year, Signature Top Listing at EUR 750/year, and Prestige Top Listing at EUR 1,500/year.
Stripe processes Top Listing checkout and issues invoices automatically.
A full refund is available within 7 days from payment.
Refund requests may be sent through Tickets or office@pearlapp.eu.
When are ANPC or SAL consumer routes relevant?
Consumers may have access to ANPC and alternative dispute resolution (SAL) where PEARL APP SRL sells directly to consumers.
Public ANPC and SAL links are available in the footer.
Support, accessibility, and current limits
Where should users report technical problems?
Use Reports for content concerns, Feedback for opinions about PEARL App, and Tickets for issues, support requests, privacy/account/accessibility/moderation follow-up, or other requests that need a response.
Users may also write to office@pearlapp.eu.
How can users contact PEARL App?
Use Reports for content concerns, Feedback for opinions about PEARL App, and Tickets for issues, support requests, privacy/account/accessibility/moderation follow-up, or other requests that need a response.
Users may also write to office@pearlapp.eu.
How can users request accessibility help or report an accessibility barrier?
Users can use Tickets or office@pearlapp.eu for accessibility help or to report an accessibility barrier until any more specific route is published.