Terms and Conditions

1. Platform operator

PEARL App is operated by PEARL APP SRL, CUI 42833600, registered under J40/8733/2020, EUID ROONRC.J40/8733/2020, under Romanian jurisdiction.

Registered office: G-Ral Vasile Milea nr. 13, Bucuresti Sectorul 6, Bucuresti. PEARL APP SRL is not VAT registered.

Use Reports for content concerns, Feedback for opinions about PEARL App, and Tickets for issues, support requests, privacy/account/accessibility/moderation follow-up, or other requests that need a response.

Users may also write to office@pearlapp.eu.

English is the controlling language for these Terms; Romanian is provided as a public translation.

2. Scope of the service

PEARL App provides a digital platform for discovering, publishing, managing, and interacting with listings, services, content, communication tools, and professional/business resources.

Professionals, companies, academies, and other listing owners are responsible for the services, claims, credentials, prices, schedules, availability, and customer relationships they publish or offer through their listings unless PEARL APP SRL expressly provides a service directly.

3. Accounts and eligibility

• Users must be at least 16 years old to create or use an account.
• PEARL App may request date of birth to check this eligibility requirement and stores it as private eligibility data by default.
• Users must provide accurate registration information and keep account access secure.
• Users are responsible for activity performed through their account unless they promptly report unauthorized access.
• PEARL APP SRL may restrict, suspend, or close accounts that breach these Terms, platform policies, legal obligations, or security requirements.
• Registration requires acceptance of the current Terms and Privacy Policy version shown in the selected language.
• Account deletion uses soft deletion first.
• Full deletion or anonymization is scheduled for 7 business days after request, subject to legal, security, payment, support, or moderation retention exceptions.

4. Listings and professional responsibilities

• Listing owners must publish truthful identity, contact, credential, pricing, schedule, service, course, and availability information.
• Listing owners must comply with consumer protection, professional, licensing, tax, data protection, and sector-specific rules that apply to their activities.
• PEARL APP SRL may review, deny, demote, suspend, remove, or expire listings that are misleading, unsafe, illegal, abusive, or inconsistent with platform rules.
• Top Listing, advertising, visibility, or ranking features must be disclosed where they affect visibility or recommendation order.

5. User content and prohibited conduct

Users retain ownership of their content but grant PEARL APP SRL the permissions needed to host, display, moderate, index, translate, and technically operate that content within the platform.

• Do not publish illegal, harmful, misleading, hateful, harassing, sexually exploitative, spam, fraudulent, infringing, privacy-invasive, or unsafe content.
• Do not impersonate others, fabricate credentials, manipulate reviews, abuse reports, automate harmful actions, or bypass platform safety controls.
• Do not upload content that violates intellectual property, confidentiality, personal data, consumer protection, or professional rules.

6. Payments, subscriptions, and visibility

• Top Listing is the current PEARL service with direct payment. It can improve eligible listing visibility or priority in discovery, but it does not guarantee views, contacts, appointments, revenue, or customer outcomes.
• Monthly Top Listing plans are Featured Top Listing at EUR 25/month, Signature Top Listing at EUR 75/month, and Prestige Top Listing at EUR 150/month.
• Annual Top Listing plans are Featured Top Listing at EUR 250/year, Signature Top Listing at EUR 750/year, and Prestige Top Listing at EUR 1,500/year.
• Stripe processes Top Listing checkout and issues invoices automatically.
• A full refund is available within 7 days from payment.
• Refund requests may be sent through Tickets or office@pearlapp.eu.
• Where PEARL APP SRL sells directly to consumers, Romanian and EU consumer rights may apply, including mandatory pre-contract information and complaint mechanisms.
• Where a third-party listing owner provides the underlying service, that listing owner remains responsible for its service delivery, pricing, invoice, refund, consumer, and professional obligations unless stated otherwise.

7. Reports, moderation, and DSA-aware process

• Use Reports for content concerns about listings, reviews, comments, or other public content.
• Use Feedback for product opinions, ratings, ideas, or tutorial feedback.
• Use Tickets for issues, support requests, privacy/account requests, accessibility help, moderation follow-up, or other requests that need a response.
• A general report is for platform policy concerns.
• An illegal-content notice is a dedicated notice route for alleged illegal content and asks for content location, reasons, contact details, and good-faith confirmation.
• PEARL APP SRL may take proportionate moderation action, including warning, hiding, demoting, removing, denying, suspending, or terminating access to content, listings, or accounts.
• Moderation decisions may be recorded with a statement of reasons where required.
• Affected users or listing owners may use the moderation challenge route where available, Tickets, or office@pearlapp.eu for follow-up.

8. Platform scope and accessibility

• PEARL is a discovery and appointment-request platform.
• PEARL is a promotion and presentation platform for professionals.
• PEARL is not an employer, the provider of listed third-party services, or a contractual party between customer and professional unless expressly stated.
• Users can use Tickets or office@pearlapp.eu for accessibility help or to report an accessibility barrier until any more specific route is published.

9. Availability, liability, and changes

• PEARL APP SRL may change, suspend, test, or discontinue features for maintenance, security, legal, business, or product reasons.
• The platform is provided with reasonable efforts, but availability, error-free operation, search ranking, business outcomes, or third-party service results are not guaranteed.
• Nothing in these Terms limits mandatory consumer rights or liability that cannot legally be limited.
• Material changes to these Terms should be versioned and communicated through the platform where required.

10. Complaints, disputes, and governing law

• Users can contact PEARL App through Reports for content, Feedback for opinions, Tickets for issues or requests, and office@pearlapp.eu as an alternate email route.
• Consumers may have access to ANPC and alternative dispute resolution (SAL) routes where PEARL APP SRL sells directly to consumers. Public ANPC and SAL links are available in the footer.
• These Terms are governed by Romanian jurisdiction and applicable European Union law, unless mandatory consumer law provides otherwise.
• If there is a conflict between English and Romanian wording, the English version controls until PEARL publishes a different controlling-language rule.